E-Trucking Terms & Conditions

Applicable to Vietnam


1.    The rate information is given as the best reasonable estimate and is subject to changes 

2.    The Booking Confirmation does not serve as a quotation and cannot be used by the Booking Party to place further bookings.

3.    Acceptance of booking requests is always subject to capacity and equipment availability at both the time of receipt by us of your booking request and the date of confirmed delivery.

4.    OOCL Logistics reserve the right to decline booking notwithstanding any issuance of Booking Confirmation, transport documents or receipt of the Foods, if the cargo weight may exceed any regulatory or other restrictions in any applicable country location


1.    All fees and or charges must be paid in accordance with the due date stated on the invoice.

2.    OOCL Logistics reserves the right to seek legal action against any customer in malicious arrears on them after sales payment or overdue payment.

3.    All sums specified on this E-Trucking Platform or otherwise are exclusive of any sales taxes and any other taxes relating to the supply of the products or services, which shall be paid by the Registered User at the applicable rate.

Trucking Service

1.    The price quoted is pure trucking cost only and does not include any additional costs such as customs clearance, any multi-stops, dangerous goods, cooling chassis, HS-seals etc.

2.    The price quoted is only for the nearest empty pick up / drop off depot of the selected address and is always subject to the final acceptance of the carrier to pick up or return the empty container to the given depot.

3.    Toll and fuel charges are included in base rates. We reserve the right to implement fuel floaters on fuel when the price increases significantly.

4.    Deliveries in Vietnam via any port include 4 hours of free waiting time for loading and unloading. Possible waiting times for any customs or other purposes will be deducted from before mentioned granted waiting times. 

5.    Trucking service only applies to standard containers and cargo weight of containers less than or equal to 18 tons per container. For weight cargo of containers over 18 tons but Max 25 tons, add-on 5% on top of the trucking rate (Excluded VAT).

6.    If the above weight limit is exceeded, an overweight fee will be incurred, and the overweight fee will be quoted according to the specific conditions of the shipment.

7.    Trucking costs may be adjusted with market changes, especially for holidays (such as New Year, national public holidays, and other road restrictions during special events), subject to further negotiations.

8.    Details of the trucking service arrangement, in the standard format, should be sent to our customer service team at least two working days before loading. Loading references and necessary documentation which are needed for loading must be submitted unsolicited. Otherwise, the transport cannot be guaranteed as planned, and any related costs will charge to the customer.

9.    We shall only confirm and arrange the trucking service after receiving and verifying the business information (including detailed packing address and other information) when the requirements in clause eight are deemed fulfilled.

10.    Suppose the customer cancels any trucking services within 24 hours (or one working day) before the appointed pick-up time. In that case, there may be a corresponding cancellation fee, which will be charged according to the actual situation. If the cancellation occurs after the vehicle departs, then the standard trucking cancellation fee will be applicable. (80% of trucking rate)    

11.    The customer will be responsible for all costs incurred from the delay of customs declaration if the customer or their agent arranges their own customs declarations. The same applies to delays beyond the forwarder’s control (such as an act of God or strike).

12.    During the epidemic, there may be other additional costs incurred. If any, we will confirm with the customers in advance for acceptance.    

13.    Trucking service is inclusive of the following job.
a.    Pick up empty containers for delivery to the factory and return laden containers from the factory to the port.
b.    Pick-up of the laden container at the port for delivery to the factory and return the empty container to carrier depot.

14.    The trucking service is subjected to all relevant charges for terminal operation related to the shipping company or the third-party operation fee (including but not limited to):
a.    Container lift-on and lift-off fee    
b.    Container early pick-up Fee                    
c.    Container drop-off fee                
d.    Seal fee                        
e.    Port security fee                    
f.    Port congestion surcharge        
g.    Gate entrance fee            
h.    Container pickup barcode fee

15.    If you have questions about our trucking services and the relevant charges/ fees, please contact OOCL Logistics’ Customer Service in your area.

Additional Surcharges

Trucking Price is exclusive of local VAT, lift on & lift off charge. Additional surcharges are applicable for the below scenarios, including but not limited to:
•    Lift on/off: as per port tariff (around 1,250,000 VND/20’ & 1,900,000 VND/40’)
•    Loading/ Unloading; tally service.
•    Over-time: 200,000 VND/Container/hour (Excluded VAT).
•    Over-night charges: 1,500,000 VND/Night/Container (Excluded Vat).
•    Infrastructure fees per Government tariff (around 250,000 VND/20’ & 500,000 VND/40’) (including VAT).

The Pick-up location and drop-off points of containers are within Ho Chi Minh City (except District 7). If outside Ho Chi Minh City, the following additional charges will be applied
•    Pickup/return empty container at Cai Mep port, add-on 3,000,000 VND/Container (Excluded Vat).
•    Pickup/return empty container at Hiep Phuoc, add-on 1,000,000 VND/Container (Excluded Vat).
•    Pickup/return empty container at Binh Duong Province/ Dong Nai Province/ District 7, Ho Chi Minh City, add-on 500,000 VND/Container (Excluded VAT).