OOCL E-Wallet will be available in FreightSmart from 16 November 2026, replacing the current FreightSmart E-Wallet. You can manage your funds more easily with OOCL E-Wallet, whether you are holding deposits for E-Spot orders or settling applicable OOCL invoices, including E-Spot booking invoices. All accounts and their existing balances will gradually transfer to the new payment platform automatically, with no additional action required.
Understand the new deposit requirements for E-Spot orders
Under the new E-Wallet platform, a deposit hold is required when you create an E-Spot order if:
- Your company is registered in mainland China
- Your E-Spot order has a cancellation fee (performance deposit) in Chinese yuan (CNY)
The deposit will equal the order’s total cancellation fee. This requirement is not limited to shipments originating in or destined for mainland China. While the funds are on hold, you cannot use them for payments or withdrawals.
Authorise a deposit hold for your E-Spot order
You can continue your usual process of creating your E-Spot order. For orders requiring a deposit hold, you will need to complete these extra steps:
- When you proceed to create your order, FreightSmart will redirect you to Smart Invoice to complete the deposit hold.
- Make sure your wallet’s available balance is sufficient to cover the deposit or top up if needed.
- Enter your OOCL E-Wallet payment password. If you are using the new wallet for the first time, you will need to set up a new payment password.
- Once the hold is authorised, you will be redirected to FreightSmart to review the order you created.
Release of your deposit
If no cancellation fee applies, the deposit will be released automatically and returned to your available OOCL E-Wallet balance once:
- FreightSmart confirms that all containers in the order are loaded
- The bill of lading is ready
If a cancellation fee applies, we will automatically deduct it from the deposit before releasing any remaining funds. You may request a tax invoice for the cancellation fee.
You may find more booking guides in the Help Centre, or select Ask Fin to contact our customer service team.