Welcome! To register a FreightSmart account to quote and book with OOCL’s services online, you will need the following:
To register, go to the registration page and follow the instructions.
| Have an OOCL account? Sign in directly. New Feature You can use your OOCL account or an upgraded My OOCL Centre account email address and password to sign in without creating a new account. Just provide a few additional details to complete the FreightSmart account setup. |
FreightSmart offers you an account trial period to check E-Spot spot rates for 7 days. In some countries/regions, please submit your business registration documents before placing your first order.
| Our usual company verification procedure takes two working days. If you require urgent support, contact our customer service team. |
Company already registered with us? Associate it with your account. Link with your existing company account to book and manage bookings together. Your account will become a sub-user of the company. |
If you have already created an OOCL account or upgraded your My OOCL Centre (MOC) account, you don’t need to create a separate FreightSmart account to quote and book with us. You can sign in directly with the following procedures:
You can retrieve your registered company records and verification status on the Company Information page . Once your company verification has been submitted, records cannot be changed.
If you need to update any of the following records, contact our customer support team.
Additional verification documents may be required to process the update.
FreightSmart supports multiple users registered with the same company, allowing collaborative management of quotations and bookings. To register a new account to your company:
Register a new FreightSmart account
In the company verification stage of account registration, choose to associate the new account with your existing company ID. How do I find my company ID?
Approve the new user’s association request
The primary user should proceed to the User Management page
to approve the request.
Review permission settings
On the same page, primary user will have control over each sub-user’s permission such as:
| Each verified company support up to 51 sub-users. To add more, contact our customer service team. |
Forgot Username
If you forgot your username, please contact our customer service team
to retrieve your details. We may require supporting documents to confirm your identity.
Forgot Password
If you forgot your password, please go to the Password Reset page. We will send you an email with a password reset link.
| Just finished upgrading from an FreightSmart account to an OOCL account? New Feature Your username will be your email address. The legacy FreightSmart usernames will become obsolete. |
When booking with E-Quote, you can use an E-Quote Rate Reference Number to directly retrieve your rate sheets without searching by the origin and destination of your shipment. The E-Quote Rate Reference Number is a unique 15 or 19-character alphanumeric code used to access your specific E-Quote rate sheet.
| The E-Quote Rate Reference Number is not required to create an E-Quote booking. Eligible customers will receive their E-Quote Rate Reference Number directly from our customer service team. |
FreightSmart allows you to export your E-Quote rate sheets in Excel spreadsheet format. Follow these steps to export your E-Quote rate sheets:
| You can subscribe to Rate Sheet Update Alerts to receive email notifications when your rate sheets are updated. To do this, select the trade lanes you wish to subscribe to and click Save on the same page. |
To book a door-to-door or door service for either the outbound or inbound leg of an E-Spot quotation, follow these steps to provide inland locations as the origin and destination:
Booking Reefer or Non-Operating Reefer Cargo? Please download our user guide for step-by-step instructions. |
E-Spot is OOCL’s ocean freight quotation offered as a spot rate. When you book with E-Spot, your booking is confirmed with reserved shipping space for the specified sailing and fixed ocean freight rate and surcharges, reducing the risk of your freight being rolled over and securing your logistic costs.
Additionally, you will have the following benefits of booking with E-Spot:
E-Spot will identify all viable routes of your desired origin and destination from different ports of the same country. To refine your results, you can enter a specific port of loading, transsphipment and discharge into the corresponding fields under Advanced Criteria.
To specify a vessel, you can use the Advanced Criteria to:
❶ Vessel: Enter a keyword for your preferred vessel, such as “OOCL Piraeus”.
❷ Service: Choose from a dropdown of available OOCL service routes.
To refine your results, you can use Search Filter to display:
You can also use Sorting to find results by the Earliest Departure, Earliest Arrival or Shortest Transit Time.
When booking with E-Spot, not all container types may be available for a particular sailing. Here is what you might see and what it means:
Unavailable Container Types
If a container type is not currently on the shelf, its rate will be displayed as a long dash “——”.
Sold Out Container Types
Rates displayed as asterisks “***” indicate that the container type was once available but is now sold out.
| For sailing where all container types are sold out, you can subscribe to Restock Notices to receive email notifications if new spaces become available. |
E-Spot opens bookings for OOCL sailings up to 8 weeks in advance, though actual availability may vary. Here are some reasons why an OOCL sailing on E-Spot might be unavailable for booking:
Spaces Not Yet Open for Booking
Although the sailing is listed on E-Spot, the spaces are not yet available for booking. To check the shelving schedule by each trade lane, visit E-Spot Product Shelving Schedule.
Part of Container Types Sold Out
If you encounter a prompt message to adjust your search criteria, it means we cannot offer all of your requested container quantities or types. You may need to reduce the container quantity or switch to a different type of container. Ocean rates for all container types will still be displayed to maximise rate transparency.
Spaces Currently Sold Out
If you see all freight rates displayed as dashes “—”, the sailing is currently sold out.
Purchase Limit Exceeded
During peak seasons, we will implement purchasing limitations to each trade lane and different PlumSmart tier customers to ensure everyone has a fair chance to book with E-Spot. If this affects you, you’ll see a prompt with your specific limit and the reset date, if applicable.
| You can subscribe to Restock Notices to receive email notifications if new spaces become available. |
To cancel an E-Spot booking, please submit a cancellation in the Control Tower. Follow these steps:
Choose a cancellation option:
Cancel the E-Spot Booking
This will cancel your booking but return the ordering space to your account. No cancellation fee will be incurred unless you cancel the corresponding order after 24 hours.
Cancel the E-Spot Booking and Order
This will directly cancel both the E-Spot booking and order.
If you cancel a new, pending, or confirmed booking within 24 hours, and cancel the order within 24 hours, no cancellation fee will be incurred.
If you cancel only the booking and do not submit a new booking within 24 hours, the order will not be automatically cancelled by FreightSmart. A cancellation fee will be incurred. To avoid possible cancellation fee, submit a cancel order request within 24 hours according to the mitigation policy.
| If you believe your E-Spot order cancellation may be eligible for a fee waiver, please submit a cancellation fee mitigation request. |
Booking Template in E-Spot allows you to save and quickly apply frequently used booking information when submitting a booking.
Create or Edit Saved Booking Templates
Apply Booking Templates
| You can further save individual contact information and apply it to different shipping contact fields. |
After creating an E-Spot order, you can submit a booking immediately or retrieve it later in the Control Tower. You can also access your submitted and cancelled E-Spot orders. Follow these steps to find your E-Spot orders:
| To download the current view of E-Spot orders as an Excel spreadsheet, click Export Data. |
Once you have submitted an E-Spot booking, you can go to Control Tower to check and manage your bookings for the following actions:
Track Your Shipment
When your cargo is being shipped, you can track its location and status on the Cargo Tracking+ page.
Purchase Extra D&D Free Time
You have the option to purchase extra Demurrage and Detention (D&D) free time for the origin and destination ports if needed.
You may purchase extra Demurrage and Detention (D&D) free time for your origin and destination ports of shipping in Control Tower by the following steps:
You can retrieve your extra free time application records on this page .
| The total free time equals the original free time plus the purchased extra free time. |
| Extra free time can only be purchased for the origin port from the time the booking is pending confirmation until the empty container is picked up. For the destination port, it can be purchased before the first leg of the vessel begins loading. |
Unfortunately, we cannot combine or split your E-Spot orders or bookings.
However, when creating a booking, you may create multiple bookings with a single order. For example, if you have created an order for 10 × 40GP containers, you can create two bookings of 5 × 40GP containers each.
Each E-Spot booking provides container space protection, ensuring that the space is reserved specifically for your shipment. After creating an order, you should submit a booking within 24 hours. Cancelling an order, or not submitting a booking after 24 hours incurs administrative and operational costs, and therefore, a Cancellation Fee will be automatically charged to your account. The amount of the cancellation fee will be shown on the E-Spot quotation and in the Control Tower.
If you cancel the entire order within 24 hours
No cancellation fee will be incurred.
If you do not submit a booking for all spaces within 24 hours
Your order will be automatically cancelled, and no cancellation fee will be incurred.
If you only submit a booking for partial spaces within 24 hours
The remaining spaces will not be automatically cancelled and will be subject to a cancellation fee if not booked.
If you do not submit the entire booking or cancel the order after 24 hours
If the spaces were returned from a cancelled booking, it will not be automatically cancelled. A cancellation fee will be incurred.
| Please note that these are general rules for E-Spot. The actual cancellation terms may vary by quotations. Be sure to read the accompanying terms and conditions for your E-Spot order carefully. |
| If you believe your E-Spot order cancellation may be eligible for a fee waiver, please submit a cancellation fee mitigation request. |
During peak periods, we may limit the number of customers access E-Spot to maintain system performance and prevent booking conflicts from multiple users. If you see a pop-up when entering E-Spot interface or viewing E-Spot results, please wait until users ahead of your have completed their browsing.
| If you encounter this issue repeatedly or require special assistance with booking, please contact our customer support team. |
You will enjoy benefits like increased purchasing limits, ocean freight discounts, and cancellation fee discounts.
Explore Benefits with Each Loyalty Tier
PlumSmart is a loyalty programme by FreightSmart that rewards customers for booking with E-Spot, E-Quote, Contract Booking and value-added services. Membership tiers — Red, Silver, and Gold Plum Blossom — offer increasing benefits like increased purchasing limits, ocean freight discounts, and cancellation fee discounts.
You can check your loyalty tier by logging in to your FreightSmart account and access PlumSmart account overview .
In order to retain membership of your existing tier, or move to a higher tier, members must meet certain requirements in respect of quarterly accumulated points. The new loyalty tier will be reflected in your FreightSmart account at the beginning of January, April, July, and October. The PlumSmart membership level will be assessed and updated quarterly.
Check My PlumSmart Loyalty Tier
FreightSmart is an online platform accessible anytime and anywhere. For the best experience, we recommend using Internet browsers like Google Chrome and Microsoft Edge on desktops. Please note that support for screen resolution lower than 1366×768 and Apple Safari is limited.
FreightSmart offers a WeChat Mini Programme, allowing you to access FreightSmart features on the go. With this, you can sign in to check your order and booking status, receive notifications directly in WeChat, and enjoy WeChat-exclusive offers. Please note that the WeChat Mini Programme supports only Simplified Chinese.
The FreightSmart Company ID (FSID) is an 11-digit number uniquely assigned to each verified company. You can find your FSID on the first screen after logging in. The FSID helps you to:
All sub-users of the same company account will share the same FSID.
You can recharge your E-Wallet in the Top Up page in Account Settings by either of the following methods:
| The E-Wallet only can be topped up by a mainland Chinese individual or corporate account holder. |
| No invoice will be issued for top-up transactions. Invoices will be issued based on the actual settlements. |
| You can grant permission to pay with or top up E-Wallet for your sub-users in Manage Sub-users page. |
E-Wallet is a prepayment account that allows customers to settle E-Spot surcharges when an order is created and before submitting a booking. It is currently available for companies registered in Mainland China and for settling local surcharges in Mainland China.
FreightSmart will occasionally send you exclusive discount information and direct messages by email and account messages. You can opt out from promotional messages in the Notice page in Account Settings by the following steps:
| You cannot unsubscribe from system messages as they are crucial to your bookings or account. |
| You can turn off push notifications for the FreightSmart WeChat Mini Programme in your WeChat settings. Coming Soon |
You can manage permissions or transfer main user ownership to another user in your company through the Sub-user Settings page in Account Settings. To transfer ownership:
Download step-by-step user guidance
