Experience stress-free shipping with FreightSmart’s Concierge Service — your dedicated logistics assistant. From booking to documentation, tracking to exception handling, our FreightSmart team ensures every shipment is handled smoothly and compliantly, giving you peace of mind at every step.
Expert Support
Receive end-to-end support from the FreightSmart team. We handle every detail — from booking submission to Shipping Instructions (SI), VGM, and key documents — ensuring accuracy and compliance of your frieght journey.
Proactive Alerts
Stay ahead of your shipping schedule with timely alerts at critical milestones. We’ll remind you to submit required documents on time, helping you avoid delays and never miss a crucial deadline.
Reliable Partner
When issues arise, our team responds swiftly. FreightSmart’s experts are here to resolve problems as they happen, giving you the confidence that every shipment is in good hands.
Ready to simplify your shipment? Just add Concierge Service when creating your E-Spot order – our FreightSmart team will handle the rest of your post-booking arrangements.
Concierge Service Pro is designed for businesses with complex or high-frequency shipping needs. Whether you require detailed routing, priority space allocation, or specialised logistics planning, our dedicated team offers personalised one-on-one coordination to ensure transparency, efficiency, and full control across your supply chain.
Contact us today to learn how Concierge Service Pro can support your business with a fully customised logistics plan.
Priority Space Allocation
Enjoy priority space booking in E-Quote to reduce rollover risks during peak seasons. This improves schedule stability and minimises delays.
Dedicated Shipping Assistant
Receive full-process support from OOCL’s experienced team. Whether you’re shipping for the first time or managing frequent bulk shippings we can make it seamless.
Accommodate Your Needs
Simply share your planned shipping schedule, cargo details, and delivery requirements and we’ll handle the rest.
Simply leave your company’s contact details in the form — our dedicated specialists will reach out for a personalised consultation. We’ll learn about your shipping plans and transport needs, then craft a tailored logistics solution and quotation just for you.
Contact UsCommon Queries about Concierge Service
Concierge Service provides post-booking support for E-Spot orders, including booking submission, document handling, VGM declaration, shipment updates, and issue resolution. It is ideal for businesses with general shipping needs.
Concierge Service Pro is a fully customised logistics support service tailored for businesses with complex or high-frequency shipments, offers full support including E-Quote booking submission, trucking arrangement, and customs clearance coordination.
For further inquiries or specific details, please visit the Help Centre, Ask Fin or contact your local OOCL representatives.
Visit Help Centre Ask Fin
