Welcome! To register a FreightSmart account to quote and book with OOCL’s services online, you will need the following:

• Personal Contact Information
• Business Registration Documents (applicable in specific countries/regions only)
• Corporate Bank Account Information (Mainland China companies only)  
• Email Address for Activation

To register, go to the registration page and follow the instructions. 

FreightSmart offers you an account trial period to check E-Spot spot rates for 7 days. In some countries/regions, please submit your business registration documents before placing your first order.

1. Go to FreightSmart Account Verification.
2. Have a copy of your business registration documents ready (applicable in some countries/regions only).
3. Follow the submission instructions.  
4. Once verified, you will receive a welcome email from us.  

You can retrieve your registered company records and verification status on the Company Information page . Once your company verification has been submitted, records cannot be changed.

If you need to update any of the following records, please contact our customer support team.

• Business registration documents or number
• Company registered country/region, name, address or phone number 
• Company contact person or phone number

Additional verification documents may be required to process the update.

FreightSmart supports multiple users registered with the same company, allowing collaborative management of quotations and bookings. To register a new account to your company: 

1. Register a new FreightSmart account
   In the company verification stage of account registration, choose to associate the new account with your existing company ID. How do I find my company ID?

2. Approve the new user’s association request
   The primary user should proceed to the User Management page to approve the request.

3. Review permission settings 
   On the same page, primary user will have control over each sub-user’s permission such as: 

   • Access Control Tower as a company or individual role
   • Create E-Spot orders
   • Manage and submit existing E-Spot bookings 
   • Pay with E-Wallet (applicable companies only)

To recover your FreightSmart account, please contact our customer service team. Supporting documents may be required to confirm your identity.

You may reset your password by the following steps:

1. Go to the Sign In page and enter your FreightSmart or OOCL account email address.
2. Click Forget Password.
3. Check your email for the password reset link. It may be in the Junk or Trash folder.
4. Follow the on-screen instructions to reset your password.

FreightSmart allows you to export your E-Quote rate sheets in Excel spreadsheet format. Follow these steps to export your E-Quote rate sheets:

1. Go to E-Quote Delivery
2. Click Generate Rate Sheets to begin the export process. The file will typically be ready within a few seconds

To book a door-to-door or door service for either the outbound or inbound leg of an E-Spot quotation, follow these steps to provide inland locations as the origin and destination: 

1. Switch ❶ from ”CY” to “Door” to change your haulage mode from Merchant Haulage to Carrier Haulage.
2. Provide ❷ a specific area, city or state for door locations in supported countries/regions.
3. Confirm your selection by verifying ❸ the full address and postal code.

E-Spot is one of the online ocean freight booking channel offered by OOCL. When you book with E-Spot, your booking is confirmed with reserved shipping space for the specified sailing and fixed ocean freight rate and surcharges, reducing the risk of your freight being rolled over and securing your logistic costs.

Additionally, you will have the following benefits of booking with E-Spot:

• Priority access to container equipment
• High transparency in conditional surcharges and D&D 
• Option to purchase extra free time after the booking is made

E-Spot will identify all viable routes of your desired origin and destination from different ports of the same country. To refine your results, you can enter a specific port of loading, transsphipment and discharge into the corresponding fields under Advanced Criteria.

To specify a vessel, you can use the Advanced Criteria to: 

❶ Vessel: Enter a keyword for your preferred vessel, such as “OOCL Piraeus”.
❷ Service: Choose from a dropdown of available OOCL service routes.

To refine your results, you can use Search Filter to display: 

• No Cancellation Fee: Quotations without cancellation fees.
• Promotional Offer: Quotations that are labelled with promotional rates.
• Currently Available Only: Hide any quotations that are currently unavailable for booking.
• Max Transshipments: Set a limit on the number of transshipments.
• Max Transit Days: Cap the maximum duration for ocean freight voyage.

You can also use Sorting to find results by the Earliest Departure, Earliest Arrival or Shortest Transit Time.

E-Spot opens bookings for OOCL sailings up to 8 weeks in advance, though actual availability may vary. Here are some reasons why an OOCL sailing on E-Spot might be unavailable for booking:

• Spaces Not Yet Open for Booking
  Although the sailing is listed on E-Spot, the spaces are not yet available for booking. To check the shelving schedule by each trade lane, visit E-Spot Product Shelving Schedule.

• Part of Container Types Sold Out
  If you encounter a prompt message to adjust your search criteria, it means we cannot offer all of your requested container quantities or types. You may need to reduce the container quantity or switch to a different type of container. Ocean rates for all container types will still be displayed to maximise rate transparency.

• Spaces Currently Sold Out
  If you see all freight rates displayed as dashes “—”, the sailing is currently sold out. 

• Purchase Limit Exceeded 
  During peak seasons, we will implement purchasing limitations to each trade lane and different PlumSmart tier customers to ensure everyone has a fair chance to book with E-Spot. If this affects you, you’ll see a prompt with your specific limit and the reset date, if applicable. 

In the E-Spot search results page, you may switch to List View to compare multiple E-Spot quotations or Card View for a comprehensive and chronological order of the shipment. Your viewing mode will be saved for future search results. Here is how to switch between the viewing modes:

1. Find “View Mode” at the top of the E-Spot shipment search results. 
2. Change viewing mode to “Card View” or “List View”. 
3. Compare and browse search results. 

When placing an E-Spot order, you will need to decide a payment term for your charges. You can select either Prepaid or Collect charges for Inbound Inland Haulage, Ocean Freight and Outbound Inland Haulage separately. Payment terms for surcharges are followed by your selection of ocean and inland charges, while some are fixed. Here is how to select a payment term: 

1. In the Review Quote page of E-Spot, choose a Payment Term from the dropdown menu.
2. Review payment terms for your rates and surcharges.
3. Review the Charges Summary.

FreightSmart E-Spot coupons are the exclusive benefit to offset the ocean freight of specific routes. You can find these in Coupon & Promo Code on your account page.

Applicable coupons will appear on the Details & Payment Methods page for the E-Spot product you order.

To cancel an E-Spot booking, please submit a cancellation in the Control Tower. Follow these steps:

1. Go to Bookings tab in Control Tower and locate your E-Spot booking.
2. For Pending and Confirmed bookings, find the Cancel Booking option in the action menu.

3. Choose a cancellation option:

   1. Cancel the E-Spot Booking
      This will cancel your booking but return the ordering space to your account. No cancellation fee will be incurred unless you cancel the corresponding order after 24 hours.

   2. Cancel the E-Spot Booking and Order
      This will directly cancel both the E-Spot booking and order.

      • If you cancel a new, pending, or confirmed booking within 24 hours, and cancel the order within 24 hours, no cancellation fee will be incurred.

      • If you cancel only the booking and do not submit a new booking within 24 hours, the order will not be automatically cancelled by FreightSmart. A cancellation fee will be incurred. To avoid possible cancellation fee, submit a cancel order request within 24 hours according to the mitigation policy.

4. Submit your cancellation request.
5. Review the status of your cancellation request in the booking status.

Booking Template in E-Spot allows you to save and quickly apply frequently used booking information when submitting a booking.

Create or Edit Saved Booking Templates

1. Go to Booking Template in Account Settings
2. Create a new template or edit an existing one.
3. Booking templates allow you to store the following information:
   • Contact Details for Booking Party, Forwarder/Agent at Origin, Shipper, Consignee, and Notify Party.
   • Container Quantity and Cargo Weight
   • Cargo Commodity, package, quantity, and other details.
   • Additional contact information for FreightSmart booking and remarks.
4. Save and name your booking template. 

Apply Booking Templates

1. When submitting a booking, choose the desired booking template from the dropdown menu.
2. All applicable fields will be automatically filled with the template information.
3. Review the pre-filled information and continue submitting your booking.

After creating an E-Spot order, you can submit a booking immediately or retrieve it later in the Control Tower. You can also access your submitted and cancelled E-Spot orders. Follow these steps to find your E-Spot orders:

1. Go to Orders tab in Control Tower
2. View your list of E-Spot orders. You can filter the results by:
   • Container types
   • Order time, payment status, booking status and ordering user
   • Origin, destination, vessel name and voyage number 

Each E-Spot booking provides container space protection, ensuring that the space is reserved specifically for your shipment. After creating an order, you should submit a booking within 24 hours. Cancelling an order, or not submitting a booking after 24 hours incurs administrative and operational costs, and therefore, a Cancellation Fee will be automatically charged to your account. The amount of the cancellation fee will be shown on the E-Spot quotation and in the Control Tower.

• If you cancel the entire order within 24 hours 
  No cancellation fee will be incurred.

• If you do not submit a booking for all spaces within 24 hours
  Your order will be automatically cancelled, and no cancellation fee will be incurred. 

• If you only submit a booking for partial spaces within 24 hours 
  The remaining spaces will not be automatically cancelled and will be subject to a cancellation fee if not booked.

• If you do not submit the entire booking or cancel the order after 24 hours 
  If the spaces were returned from a cancelled booking, it will not be automatically cancelled. A cancellation fee will be incurred.

During peak periods, we may limit the number of customers access E-Spot to maintain system performance and prevent booking conflicts from multiple users. If you see a pop-up when entering E-Spot interface or viewing E-Spot results, please wait until users ahead of your have completed their browsing. 

You will enjoy benefits like increased purchasing limits, ocean freight discounts, and cancellation fee discounts. 

Explore Benefits with Each Loyalty Tier

You can check your loyalty tier by logging in to your FreightSmart account and access PlumSmart account overview .

In order to retain membership of your existing tier, or move to a higher tier, members must meet certain requirements in respect of quarterly accumulated points. The new loyalty tier will be reflected in your FreightSmart account at the beginning of January, April, July, and October. The PlumSmart membership level will be assessed and updated quarterly.

Check My PlumSmart Loyalty Tier

You can recharge your E-Wallet in the Top Up page in Account Settings by either of the following methods:

1. Top-up with Mainland China’s Online Payment Gateways 
   1. Type in your desired top-up amount (minimum CNY 1,000). 
   2. Choose your charging bank or gateway and select from a bank account, WeChat Pay, or Alipay.
   3. Complete charging process on the bank’s payment page.
      
      
2. Top-up with Offline Banking Transfer
   1. Complete your banking transfer by instructions shown on the Top Up page. 
   2. Fill in details of your bank transfer, including the transaction number, depositing bank and amount.
   3. Upload a copy of your bank transfer notice.
   4. Submit and wait for validation. Our customer service team usually confirm it within two working days.

FreightSmart will occasionally send you exclusive discount information and direct messages by email and account messages. You can opt out from these promotional messages by the following steps:

1. Go to Notice page in Account Centre.
2. Find Subscription settings.
3. Choose the types of messages and channels you wish to receive:
   • New product and rate updates
   • Company updates
   • Discount and limited offers
4. Save your selection.

You can manage permissions or transfer main user ownership to another user in your company through the Sub-user Settings page in Account Settings. To transfer ownership:

1. Sign in with the main user account and go to Manage Sub-users .
2. Choose the sub-user to whom you want to transfer the main user authority.
3. Click the Settings icon and select Transfer Main User Authority.
4. Enter the new main user’s details. For users in mainland China, please provide additional supporting documents.
5. Once submitted, the sub-user can immediately perform actions as the original main user. 

Yes, you can cancel the E-Customs Solution before submitting the first booking. Here is how to do that:

1. Go to the Order page in Control Tower.
2. Find the “Cancel VAS” button on the order.
3. Confirm to cancel the E-Customs Solution subscription.   

After you cancel your subscription and if you change your mind, you will still be able to book Customs Brokerage through “Explore OOCL Logistics Services” as a separate request to OOCL Logistics on the Booking tab in Control Tower.

No, charges for E-Customs Solution are processed by OOCL Logistics.