FreightSmart’s Concierge Service is a supporting additional service for E-Spot orders that handles booking submission, document handling, VGM declaration, shipment updates, and issue resolution. The service is supported on the following ports and cities:
Service coverage
| Country/Region | Port/City |
| Bangladesh | Chattogram |
| Cambodia | Phnom Penh, Sihanoukville |
| Mainland China | Chongqing, Dalian, Foshan, Fuqing, Fuzhou, Guangzhou, Haikou, Huangpu, Jiangmen, Jiujiang, Kaiping, Lianhuashan, Lianyungang, Nanhai, Nansha, Nanjing, Nantong, Ningbo, Qingdao, Qinzhou, Quanzhou, Rizhao, Sanshan, Sanshui, Shanghai, Shantou, Shekou, Shunde, Wuhan, Wuhu, Xiaolan, Xiamen, Xingang, Yangpu, Yangzhou, Yantian, Zhangjiagang, Zhanjiang, Zhengzhou, Zhongshan, Zhoushan, Zhuhai |
| China (Hong Kong SAR) | Hong Kong |
| China (Taiwan) | Kaohsiung, Keelung, Taichung, Taipei |
| Indonesia | Batu Ampar, Belawan, Jakarta, Palembang, Pontianak, Semarang, Surabaya |
| Malaysia | Pasir Gudang, Penang, Port Klang, Tanjung Pelepas |
| Myanmar | Yangon |
| Pakistan | Keamari (Karachi), Port Qasim (Karachi) |
| Philippines | Cebu, Manila North Harbour, Manila South Harbour |
| Saudi Arabia | Dammam, Jeddah |
| Singapore | Singapore |
| South Korea | Busan, Inchon |
| Sri Lanka | Colombo |
| Thailand | Bangkok, Laem Chabang, Sahathai Port, Songkhla |
| United Arab Emirates | Abu Dhabi, Jebel Ali (Dubai) |
| Vietnam | Cai Mep, Hai Phong, Ho Chi Minh City |
| Even if your E-Spot booking is within the covered areas, the Concierge Service may not be available for certain services or commodities. After you create your E-Spot order, the FreightSmart team will contact you to confirm the final arrangements. |