FreightSmart’s Concierge Service is a post-booking support additional service for E-Spot orders that takes care of booking submission, document handling, VGM declaration, shipment updates, and issue resolution, giving you a peace of mind to focus on your business rather than logistics administration. A dedicated FreightSmart team provides end-to-end expert guidance, proactive milestone alerts to keep every shipment on track and compliant. Whether you are new to ocean shipping or managing high volumes, Concierge Service delivers efficiency from booking confirmation to vessel departure.
Service coverage
| Country/Region | Port/City |
| Bangladesh | Chattogram |
| Cambodia | Phnom Penh, Sihanoukville |
| Mainland China | Chongqing, Dalian, Foshan, Fuqing, Fuzhou, Guangzhou, Haikou, Huangpu, Jiangmen, Jiujiang, Kaiping, Lianhuashan, Lianyungang, Nanhai, Nansha, Nanjing, Nantong, Ningbo, Qingdao, Qinzhou, Quanzhou, Rizhao, Sanshan, Sanshui, Shanghai, Shantou, Shekou, Shunde, Wuhan, Wuhu, Xiaolan, Xiamen, Xingang, Yangpu, Yangzhou, Yantian, Zhangjiagang, Zhanjiang, Zhengzhou, Zhongshan, Zhoushan, Zhuhai |
| China (Hong Kong SAR) | Hong Kong |
| China (Taiwan) | Kaohsiung, Keelung, Taichung, Taipei |
| Indonesia | Batu Ampar, Belawan, Jakarta, Palembang, Pontianak, Semarang, Surabaya |
| Malaysia | Pasir Gudang, Penang, Port Klang, Tanjung Pelepas |
| Myanmar | Yangon |
| Pakistan | Keamari (Karachi), Port Qasim (Karachi) |
| Philippines | Cebu, Manila North Harbour, Manila South Harbour |
| Saudi Arabia | Dammam, Jeddah |
| Singapore | Singapore |
| South Korea | Busan, Inchon |
| Sri Lanka | Colombo |
| Thailand | Bangkok, Laem Chabang, Sahathai Port, Songkhla |
| United Arab Emirates | Abu Dhabi, Jebel Ali (Dubai) |
| Vietnam | Cai Mep, Hai Phong, Ho Chi Minh City |
| Please note that the service coverage is subject to change and may not be immediately reflected in the list above. Even within the covered areas, Concierge Service may not be available for certain services or commodities. After you create your E-Spot order, the FreightSmart team will contact you to confirm the final arrangements. |