If your shipping plans change, you can submit a request to cancel an eligible E-Spot booking after it has been submitted.

You can request to cancel only the booking and retain the associated E-Spot order, or cancel both the booking and order. Cancellation terms and fees may apply.

Things to notice 

• The online cancellation request applies to the entire booking. For partial changes, such as reducing the container quantity, please contact us through Ask Fin.

Cancel an E-Spot booking

1. Sign in to FreightSmart and go to Control Tower.
2. In Shipment Overview, locate the E-Spot booking you want to change.
3. From the Actions menu (  ), select Cancel Booking.
4. Choose one of the following options:
    
   • Cancel Only the E-Spot Booking

     Requests cancellation of the booking only. The associated E-Spot order remains active. Once the booking is successfully cancelled, the reserved space will be returned to the order and can be used to submit another booking. If you do not use the returned space to submit a new booking, or if you later cancel the E-Spot order, a cancellation fee may apply under the terms shown in your quotation.

   • Cancel Both the E-Spot Booking and Order
     Requests cancellation of both the booking and its associated E-Spot order. Cancellation fees may apply according to the terms of the quotation.
      
5. Review the cancellation details and any applicable fees, then submit your request.

After you submit your request, track your request by checking the booking status in Control Tower. If you selected Cancel the E-Spot Booking, you can find the returned E-Spot order in My Quote & Book.