You can change the container types and quantities in a confirmed E-Spot order. You can add or remove a container type, increase or reduce the quantity of a type, or cancel the entire order. Reducing or removing containers is subject to the applicable cancellation terms and may incur a cancellation fee.
Adjust or cancel an E-Spot order
- Go to My Quote & Book and locate the confirmed E-Spot order you want to change.
- From the Action menu ( ), select Adjust/Cancel Order.
- Update the container types and quantities to match your needs:
- Increase or reduce the quantity across all available container types.
- Cancel the entire order by setting all container quantities to 0.
- Review the revised container types, quantities and total TEU, along with any cancellation fees shown.
- Confirm and submit your change.
Return to My Quote & Book to check the updated order status, container types and quantities.
Conditions to increase container type or quantity
You cannot book an extra container type or quantity if:
- The corresponding E-Spot quotation is no longer available.
- The order is from a promotional quotation.
- A coupon has been applied to the order.
- A refund has been issued for the order.
- Ad hoc surcharges have been applied to the order.