An E-Spot order may be cancelled automatically if you do not submit an E-Spot booking within the required period. Cancellation fees may apply depending on whether the order is eligible for free cancellation. Once you have decided whether to proceed with or cancel the shipment, you should submit the relevant booking or cancellation request as early as possible to avoid any fees resulting from a missed deadline.

No booking submitted within 24 hours

If you do not submit any E-Spot booking within 24 hours of creating the order, the entire order will be cancelled automatically.

If the order is not eligible for free cancellation, a cancellation fee will apply.

Only part of the order is booked

If you submit an E-Spot booking for only part of the order, the remaining quantity will not be cancelled automatically after 24 hours.

You can cancel the remaining quantity manually. Otherwise, it will be cancelled automatically when the booking submission deadline passes. A cancellation fee may apply in either case.