If you believe that cancelling or adjusting your E-Spot order, or cancelling your E-Spot booking, may qualify for a reduction or waiver of the cancellation fee, you can submit a request for cancellation fee mitigation.
Apply for cancellation fee mitigation
- Sign in to FreightSmart.
- Select Contact Us from the navigation menu.
- Under contact reason, select Cancellation Fee Mitigation
- Complete the contact form by providing your order details, reasons for your request and any supporting documents.
Our team will investigate and notify you by email.