Introducing Our Enhanced Loyalty Program PlumSmart
Dec. 5, 2023 Business Updates

We are thrilled to unveil the enhanced PlumSmart Loyalty Program, designed to elevate your experience and reward your partnership with us in more ways than ever before.

Responding to the dynamic landscape of our industry and the continuous development of FreightSmart, we recognized the need for a loyalty program that goes beyond boundaries. Thus, we proudly introduce a revamped PlumSmart Loyalty Program, offering you a host of new benefits and opportunities.


How It Works


What To Expect

Broader Coverage: Your Rewards, Expanded
Previously, the loyalty program solely acknowledged E-Spot volume. Now, we are excited to inform you that ALL booking channels—E-Spot, E-Quote, Contract, Haulage Mode and Value Added Services—contribute towards your loyalty status. This broader coverage ensures that every aspect of your spendings with us is recognized and rewarded:

  • Booking Channel and Cargo Type - Earn one point for each TEU, regardless of the booking channel or cargo type;
  • Haulage Mode - Shipments with door move(s) receive an extra point for each TEU;
  • Value-added Service - and purchasing Extra D&D for FreightSmart shipments adds another point for each TEU.


Enhanced Visibility: Tracking Your Progress
With the revamped PlumSmart Loyalty Program, we're empowering you with enhanced visibility. Keep track of your progress effortlessly by accessing your membership profile page. Witness how each interaction and booking contributes to your loyalty status, ensuring you're always informed and engaged.


Additional Benefits: Tailored Rewards for You
As a token of our appreciation for your continued support, we've introduced a suite of additional benefits exclusively designed for the revamped loyalty program. Enjoy new rewards, tailored to complement your journey with us, and unlock opportunities that amplify the value you receive from FreightSmart.


Transition and Timeline

The revamp of loyalty program will be rolled out over the next few weeks, with a full transition expected to be completed by end of Q1 2024, timeline below has outlined the major events everyone should be awarded. During this time, you may notice a special arrangement that will be implemented for the transition from current to new scheme.



In the current process, data takes several weeks to stabilize after the end of a quarter, resulting in a delay in updating loyalty statuses. To address this, we are improving the process by implementing a new logic that streamlines data processing, allowing for more efficient update of loyalty statuses. As part of the initiative, we propose advancing the cut-off date for the loyalty status effective period for Q4 2023 by one month. This change will facilitate a smoother transion and mitigate the latency issue. 

We're excited to embark on this journey with you and provide a loyalty program that reflects various spectrum of your support. Stay tuned for the official launch, further details on member rewards and how you can leverage these exciting new enhancements!

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