管家服务条款及细则
By using the Concierge Service or any portion thereof, the Customer agrees to be bound by the following terms and conditions (the “Concierge Service Terms”).
The Customer may at the time of requesting a quotation subscribe to the Concierge Service for “Eligible Shipments” (as defined below) subject to the Concierge Service Terms. The Customer shall at all times comply with the Concierge Service Terms as well as all other applicable terms and conditions, including the terms and conditions governing the FreightSmart services (https://freightsmart.oocl.com/en/terms/freightsmart-terms-and-conditions/). In this regard, the Concierge Service Terms shall incorporate the aforesaid FreightSmart Terms and Conditions. In case of any conflict between the Concierge Service Terms and the FreightSmart Terms and Conditions, the Concierge Service Terms shall prevail. Unless otherwise defined herein, capitalised terms shall have the same meanings as set out in the applicable terms and conditions.
For shipments to be eligible for the Concierge Service (“Eligible Shipments”), the following conditions shall be met:
After confirmation of the E-Spot Order, the following Concierge Service will become available to the Customer specifically for the Goods carried under the confirmed order of Eligible Shipments, for which the Concierge Service has been subscribed by the Customer and confirmed by OOCL:
1. Dedicated Expert Team:
OOCL will have a dedicated team (“FreightSmart Team”) available to assist the Customer with the shipment of Goods. The FreightSmart Team shall communicate with the Customer by email or telephone (contacts confirmed upon order confirmation). All communications between the FreightSmart Team and the Customer will be in English or Chinese.
2. Quick Case Resolution:
The FreightSmart Team will promptly respond to the Customer’s enquiries and will use commercially reasonable efforts to identify a resolution to enquiries and requests for assistance. Certain enquiries and requests may require longer time to respond subject to prior validation by OOCL’s head office and/or terminals.
3. Always in Touch:
By subscribing to the Concierge Service, the Customer authorises OOCL to submit the booking, Shipping Instructions (SI), and Verified Gross Mass (VGM) related documentation on behalf of the booking party. Notwithstanding this delegation of authority, the names of the parties listed on the Bill of Lading shall remain those of the Customer. The Customer will be promptly informed of the availability of their shipping documents.
The FreightSmart Team will get in touch with the Customer on the following:
4. Container Monitoring:
The Customer’s booking prior to the loading of container on board will be monitored by the FreightSmart Team in time with alerts provided to the Customer to inform them of events which may have an impact on their booking until shipment is loaded on board.
Unless advised otherwise by OOCL, the Concierge Service fee is due and payable together with Ocean Freight in the invoice.
The Customer acknowledges the importance of providing complete and accurate information pertaining to the Goods for shipment. The Customer is responsible for ensuring that all details provided during the booking process are correct and accurately reflect the actual nature of the Goods. Any misdeclaration or inaccuracies shall remain the sole liability of the Customer, and OOCL shall not be held responsible for any consequences arising from such misrepresentations or inaccuracies. The Customer agrees to fully indemnify OOCL, its affiliates, and/or their shareholders, directors, managers, officers, employees, representatives, subcontractors and agents (collectively the “Related Parties”) against any and all claims, losses, or costs incurred as a result of or in any way connected with such incorrect information, misdeclaration and/or inaccuracies.
The Customer must provide all required information to the FreightSmart Team prior to the Container Yard (CY) cut-off date, Shipping Instructions (SI) cut-off date and VGM cut-off date advised by the FreightSmart Team. Failure to submit this information within the specified timeframe may result in delays and additional charges. The Customer acknowledges that any extra charges incurred due to the late submission of information will be the sole responsibility of the Customer. OOCL reserves the right to assess charges for any necessary adjustments or re-bookings resulting from such delays.
If the goods remain unclaimed after arrival at the transshipment port or destination port, the Customer is responsible for the subsequent handling of such goods and shall bear all costs and liabilities incurred at the transshipment port and/or destination port (as the case may be), including but not limited to handling fees, return shipping costs, destruction costs, dock storage fees, demurrage fees, and customs fines.
The Customer guarantees compliance with the weight restrictions at the port of origin, transshipment port, and destination port. The Customer further undertakes to have the goods properly loaded and assume responsibility for any overweight penalties and fines.
For the avoidance of doubt, the Customer agrees that the Customer will be liable for defending, indemnifying, and holding harmless OOCL and all Related Parties from all losses due to or arising out of any breach of the Concierge Service Terms and/or the Customer’s failure to comply with any requirements, procedures, policies, laws or regulations related to the Concierge Service.
OOCL shall use commercially reasonable efforts to ensure that any information provided to the Customer accurately reflects the relevant part of OOCL’s records held on OOCL’s computer systems or the information received from a third party. Certain content is provided for information purposes only and may be subject to change. In no event shall any notification generated in connection with the Concierge Service services be deemed a warranty of the accuracy and completeness of the information contained therein or an acceptance of any additional obligations or liability contrary to OOCL’s Bill of Lading Terms and Conditions. For the avoidance of doubt, any liability in relation to the sea carriage of the shipments shall be governed by OOCL Bill of Lading Terms and Conditions, which shall prevail over these Concierge Service Terms.
The validity, interpretation, alteration, enforcement and dispute settlement of these Concierge Service Terms shall be governed by and construed according to English Laws.
OOCL reserves the right to, at any time and without prior notice, amend these Concierge Service Terms.
