E-Customs Solution Terms & Conditions

Applicable to the United States

1.    Quotation on the E-CHB platform for CHB business in the USA is per document and includes basic handling charge only, up to 3 lines. The additional cost would be applied to extra lines. 

2.    Power of Attorney (POA) would be signed by the buyer. This grants permission for OOCL Logistics to complete customs service on behalf of the buyer and provides the required details to enable internal account creation.

3.    OOCL Logistics USA is not responsible for any CHB service outside the USA, e.g., Mexico and Canada.

4.    Mandatory items required for providing customs services in the USA:
•    Signed POA
•    Commercial invoice(s) and packing list(s)
•    Classification Number / HS code
•    Bill of Lading
•    The importer of record must have a valid bond in place for the shipment

5.    Additional documents (where applicable)
•    Licenses
•    HTS if available

6.    Only after receiving and verifying the business information and above-listed documents can OOCL Logistics confirm and arrange the CHB service.

7.    Please make the booking request at least seven working days before the shipment ETA date. Necessary documentation must be submitted unsolicited. Otherwise, the CHB service cannot be guaranteed.

8.    OOCL Logistics reserves the right to dismiss any customs clearance order for causes including but not limited to the importer being in payment default, documents missing for due and proper customs declaration and goods being described inadequately.

9.    The customer will be responsible for all costs incurred from the delay beyond OOCL Logistics’ control (e.g., the act of God or strike); the same applies but is not limited to awaiting mandatory documents, payment, customs hold, Port Authority holds and vessel delays.

10.    For import customs clearance in the USA, the importer must pay the Duty & GST to OOCL Logistics in advance for OOCL Logistics to pay the Duty & GST on behalf of the customer upon arrival in the country in scope to gain the release of the cargo for onward delivery. Buyer must have a valid US Tax ID or Social security number to hold a solid audit trail with the customs authority and tax office & to be eligible to claim back the VAT paid.

11.    If you have questions about our CHB services and the relevant charges/fees, please contact OOCL Logistics customer service in your area.