E-Customs Solution Terms & Conditions

Applicable to Australia

1. Quotation on the E-CHB platform for CHB business in Australia is per document and includes basic handling charge only, up to 5 lines. The additional cost would be applied to extra lines. 

2. The letter of Authority would be signed by the importer and on Company Letter Headed paper. This grants permission for OOCL Logistics to complete customs service on behalf of the buyer and provides the required details to enable internal account creation.

3. Mandatory documents required for providing customs services in Australia:
• Signed LOA
• Commercial invoice(s) and packing list(s)
• Packing Declarations
• Bill of Lading

4. Additional documents (where applicable)
• Permits
• Health Certificates
• Certificates of Origin
• Manufacture certificate
• Fumigation Certificate
• Free Trade Agreement

5. For export and import Australia CHB service, OOCL Logistics will not handle shipments involving unaccompanied items transported into Australia (e.g., personal effect or household goods), by a returning resident or a new resident of Australia, via sea or air freight.

6. Only after receiving and verifying the business information and above-listed documents can OOCL Logistics confirm and arrange the CHB service.

7. Please make the booking request at least seven working days before the shipment ETA date. Necessary documentation must be submitted unsolicited. Otherwise, the CHB service cannot be guaranteed.

8. OOCL Logistics reserves the right to dismiss any customs clearance order for causes including but not limited to the importer being in payment default, documents missing for due and proper customs declaration and goods being described inadequately.

9. The customer will be responsible for all costs incurred from the delay beyond OOCL Logistics’ control (e.g., the act of God or strike); the same applies but is not limited to awaiting mandatory documents, payment, customs hold, Port Authority holds and vessel delays.

10. For import customs clearance in Australia, the importer must pay the Duty & GST to OOCL Logistics in advance for OOCL Logistics to pay the Duty & GST on behalf of the customer upon arrival in the country in scope to gain the release of the cargo for onward delivery. 

11. If you have questions about our CHB services and the relevant charges/fees, please contact OOCL Logistics customer service in your area.