We understand that sometimes you require changes to your shipping plans. That’s why we introduce cancellation fee discounts for each member tier to mitigate your unexpected costs.
Within 24 hours of creating order
Free cancellation for all orders
21 days or more before ETD
You will be charged:
20% of the standard cancellation fee
16% of the standard cancellation fee
7–20 days before ETD
You will be charged:
50% of the standard cancellation fee
40% of the standard cancellation fee
Within 6 days of ETD
You will be charged:
Full cancellation fee
80% of the standard cancellation fee
1 Subject to space availability and may be changed from time to time, which will be announced via FreightSmart platform notices or newsletters.
2 Please refer to Product Upload Schedule for the specific purchase limit down to service. Terms and conditions apply. Offers subject to availability.
